Thank you for purchasing our products. In order to expedite the RMA (Return Merchandise Authorization) procedures, please apply RMA number before you return any items for repair. RMA number is very important for tracking in the procedures. Following information is required before RMA number be issued: Please fill out the form and describe the defects as detailed as possible, the bar code number and sales order number are important information, the description such as "DEAD", "Don't work" are not acceptable. We will confirm the RMA number or contact with you within 24 hours upon the time we receive your request.
Thank you for purchasing our products. In order to expedite the RMA (Return Merchandise Authorization) procedures, please apply RMA number before you return any items for repair
In order to receive an RMA number within the warranty period, please contact our sales department via email.
Send without any accessories, such as CPU, RAM module, etc. If the parts are required to be sent back, please remark it clearly both in the RMA form & packing list. FabiaTech does not take the responsibility in case of loss through transportation.
Caution: Please pack all RMA returned goods very carefully. FabiaTech takes no responsibility for the damage occurred in transportation.
Once the examination of your returned products is finished, RMA department will issue a quotation to you; no action would be taken before your confirmation. A formal invoice will be issued when the repairing is done, please sign back and pay the repairing charge, and full payment must be made before shipment.
Non-standard products are not able to be returned or replaced with a new one, unless it's defected with quality problem. Spare parts, accessories and peripherals those supplied by our contracted vender, should not be involved in our warranty program. For details, please contact with our local representatives
Notify the customer before shipment; the maintenance record of the product at the time of shipment is returned with the finished product. Shipping Charges- Customers are responsible for packaging the product well as not to cause any damage occurred during normal shipping and handling. For RMA under warranty, customers shall bear one-way freight charge for returning products to FabiaTech, and FabiaTech will bear one-way freight charge for the repaired unit sending back to customer. Any freight-collect shipments without notice in advance will be refused.
